Our basement started flooding at 7 pm the other week, my wife called Mack and he came to our townhouse and spent 3 hours working hard on the issue despite the frigid -20 temps. He found the source of the issue, there was a blockage outside of the townhouse. He then went and talked to our neighbours and found other units had been having the same issue. He got us to call our Property Management company and talked to them about the issue that multiple units were having. He helped sort it all out and advised us that we the Property Management company would be covering the costs as the issue was outside of our unit, thus not our fault. Before leaving he offered to mop up the front entryway where his boots had been.
We received top-notch service, customer care, thorough explanations and a great experience.